If information is the lifeblood of any business then communication infrastructure is the system of veins and arteries that carry that information to all parts of the business. Effective communication is vital for the smooth functioning of your business. It is your communication network that keeps your various branches, locations and departments in sync and working towards the same goals. It is your communications network that keeps you in touch with the needs and desires of your customers. Just like veins carrying blood, if part of that network stops working it can be dangerous or even fatal for a business.
This is why it is important to plan ahead as much as possible, minimizing problems before they happen. A properly managed service upgrade, like a properly managed surgery, is a serious, but relatively routine event that shouldn’t be cause for worry. A poorly managed migration, however, has the potential to be disastrous. As with most situations in business, forethought and effective planning are the keys.
There are some physical issues to consider when dealing with an equipment upgrade.
- If there is new equipment, where is it being installed?
- If there are new lines, where are they being run?
- Is there enough space, power and cooling to accommodate the new equipment?
Some best practices for dealing with telecom service upgrades are:
- Maintain a single point of contact; someone in your organization who can keep up to date on the situation, is always available to the telecom provider, and empowered to make decisions.
- Always deal with the same person on the telecom side of things. This ensures that the person you deal with will have all of the information you expect them to have.
- Understand the additional processes necessary when laying new cable as opposed to activating previously installed cable. Make sure you allow enough for the disruption in the workspace and for enough time to get everything done.
- Work with the telecom service representative to anticipate any legal or technical problems that might arise. They are more likely to know about any unusual bylaws or technical requirements that could cause difficulties if not dealt with properly.
Upgrading communications infrastructure can be a risky, though necessary, part ofbusiness. As with most things, effective planning and forethought can make the difference between smooth sailing and unmitigated disaster. Keeping these tips in mind can help you keep the sailing smooth.