When it comes to encouraging employees to use unified communications (UC), the task may seem daunting. Most employees are likely to continue using whatever tools they’ve used in the past, leaving the new technology underutilized, or worse yet, ignored. The result is not only wasted time from lowered productivity, but also wasted money from unused technology.
Why Employees Ignore Technology That Will Improve Productivity
Many employees do not receive adequate training on newly implemented communications equipment. In fact, according to a recent UC study by Softchoice, a full one-third of employees never receive training at all. And for those who do receive training, it is usually less than 30 minutes of instruction.
While companies may spend a significant amount of money for a new tool, it does no good if employees cannot use it effectively. What’s more, employees are more likely to use something that they’re familiar with rather than alter their work habits.
How to Get Everyone on Board
When it comes to learning new technology, it’s important to understand human nature. People will not use new technology if it is perceived as difficult.
Companies must provide in-depth training to show employees how this new system will improve productivity and make their jobs easier. If it simplifies their workday, team members will be more likely to use it.
Offer Training in Different Formats
Everyone learns differently, which is why employees should have access to different modes of training. Just providing a single format for learning is sure to exclude some company employees. Personalized training, group sessions, online training, and handy FAQs are a few ways to help employees get up to speed on the new equipment.
Set Training Goals
When rolling out a new technology, it’s important to know how to measure employee engagement success. Setting measurable goals will help determine whether the training is helping or hindering the new equipment’s usage. Companies should seek employee feedback to find out how they are using the tools. It can then be determined if more training is necessary or whether the curriculum needs to be modified.
UC can strengthen communications, streamline processes, and more. However, UC tools must be properly used by employees in order for businesses to reap the many benefits. A strong training program is key to helping employees embrace UC and increasing business productivity.