There is a growing trend in business organizations shifting focus toward workforce mobility. Providing employees with the Unified Communications (UC) tools allows organizations to enhance productivity and creativity, foster collaboration, and raise morale.
A recent Accenture survey, Mobility Research 2014: Mobility Fueling the Digital Surge, indicates that even with the many positives of the mobility movement, a number of businesses lag behind, potentially due to operational, strategic, and organizational shortcomings that create roadblocks. According to Accenture, leaders in the vanguard demonstrate “a more ambitious, strategic and cross-company approach to mobility.”
Once a commitment to embrace mobility is made, customers are the real winners. Business partners, co-workers, and clients can now communicate at work, home, and on the go utilizing both office phones and smartphones.
Some essential components of a successful transition to enterprise mobility include the following:
- Flawless migration – Phone tag is no longer an annoyance for customers to grumble over when busy execs implement mobile twinning as part of their overall strategy. Calls are simultaneously delivered to both a smartphone and a desk phone and can be transferred between the two when an employee reaches his or her office.
- Single number systems – Portable numbers are possible with the newest technology. With cloud-based UC, customers know that they can reach account managers and other vital partners via a single number no matter where they may be.
- Softphones – Softphones are capable of transforming WiFi-enabled laptops and computers into fully functional telephones. These devices can access user profiles and programming tools utilizing a UC integration. Employees working from home, or nearly anywhere, can access contact, supplier, and client data within seconds.
Communication should be as streamlined and seamless as possible to maximize business growth and potential. The central benefit of enterprise mobility is the fundamental ease of communication from office to home to transit and more. The available features within unified communications systems keeps businesses on the cutting edge, and poised to quickly respond to customer needs.