When it comes to the benefits that VoIP phone systems offer, analog phone systems simply can’t compete. This is especially true for businesses centered around customer service or sales assistance. Efficiency is key to such business models, and it’s critical to have communications systems that strengthen their unique processes.
In fact, businesses will find that VoIP supports productivity and ROI in three important ways.
1. Streamlined Communications
VoIP has features unlike any other phone system. Tools that can help small businesses optimize employee phone training is just one such example. Company trainers can even communicate feedback to new employees during calls without the customer’s knowledge.
VoIP enhances collaboration in many ways. Instant messaging, presence information, video calling and conference calling are other features that can reinforce business strategy and increase efficiency.
2. Bolstered Customer Relations
External communications are also highly important. A regular analog phone system has some nice bells and whistles like call forwarding, hold functions, muting, and redial, but these features are no longer enough. Customers are tech savvy and expect more.
And with VoIP, businesses can offer more. For instance, “find me/follow me” features will automatically forward calls to another line in order to reach the intended employee if calls are not answered right away. This means happier customers and a stronger bottom line.
3. Maximized Profits
VoIP simply costs less. This is especially true for businesses that are geographically diverse. VoIP places calls over the Internet so divisions that are located far away certainly save on long-distance fees. VoIP can also minimize the cost for contacting long-distance customers by converting calls to digital.
How does this work? A VoIP long-distance call traverses the Internet, not analog lines, until it is converted back to analog on the customer end. This means VoIP providers don’t have to spend money on laying expensive cables and can transfer such cost savings onto their customers.
In addition, VoIP services are maintained by providers, offering businesses installation, maintenance, and more from a professional team without having to hire new internal employees. This can significantly boost a company’s ROI.
Converting Is Simple
The amount of infrastructure needed to implement VoIP is minimal. And trying to meld analog communications into a digital world can be a costly road to travel. However, replacing analog phones with digital and purchasing a call manager brings businesses one vital step closer to their customers. Not to mention, a VoIP provider is an excellent resource and can help simplify the transition process.
VoIP’s many features can help any organization meet changing customer needs and business communications expectations. Its streamlined communications and ability to strengthen customer relations is sure to increase productivity and the overall bottom line.