More businesses are replacing their outdated private branch exchange (PBX) systems with Voice over Internet Protocol (VoIP) than ever before. VoIP streamlines and centralizes communication protocols while operating over data networks instead of conventional phone lines. Companies also have access to flexible options when integrating VoIP, including file sharing, screen-sharing, and other essential features.
Unlike traditional business phone systems, VoIP is cost-effective and designed to establish uniformity in communications. With VoIP, clients are assured:
- crisp and clear audio and video transmissions;
- call forwarding, instant messaging, and easy transfers to extensions; and
- fast processing of voice and other data within a comprehensive and cohesive network.
When it comes to building a communications network, call quality and optimization are truly the cornerstones. As a result, vendors must provide clients with an array of features that secure real-time access and results.
Quality of Service
Quality of service (QoS) is an important facet of VoIP communications. In fact, it is a vital element in prioritizing voice data over other packets within a network. Instead of transmitting all data packets with the same priority, voice and video calls are given top consideration. This vastly improves call quality and enhances business communications.
Without effective QoS, networks can experience costly delays and jitter. Voice data problems also serve as obstacles that hinder overall performance and productivity. To prevent customer frustration and miscommunication, QoS effectively addresses latency, packet loss, jitter, and unforeseen network bursts.
Grade of Service
The grade of service (GoS) is as important as QoS. With GoS, clients are able to:
- improve call routing capacities;
- prevent incoming or outgoing calls from dropping due to network congestion;
- ensure immediate network connections in case calls do get dropped for any reason; and
- secure timely communications with clients and staff for optimal and expedited business.
Update Network Infrastructure
Businesses may need to upgrade their network infrastructure to secure optimal compatibility. At times, network hardware and bandwidth simply aren’t enough to facilitate VoIP traffic. This results in loss of call quality, along with dropped calls and network congestion. For companies experiencing these recurring issues, it may be time to invest in new hardware and components.
Upgrading network capacity enables businesses to deal with high call volumes. Similarly, new hardware fosters growth and expansion for businesses while eliminating the hurdles sometimes caused by substandard equipment. In order to make a worthwhile and informed investment decision, companies should analyze existing connections, hardware, and even software for running apps and programs.
At times, codec upgrades are all companies need to ensure proper functionality and performance. For example, the G.711.1 codec utilizes more bandwidth than the standard G.711 codec, but improves sound quality. With codec improvements, businesses are guaranteed:
- codecs that compress and decompress voice data to enhance quality and reduce bandwidth usage;
- elimination of the need to send uncompressed data across digital networks; and
- a full suite of codecs with different bit and sampling rates.
Streamlining VoIP Infrastructure
Streamlining and centralizing infrastructure can also secure better sound quality. In fact, single vendor solutions are highly recommended for companies that require seamless integration for all applications and functions. Updating software is a great way to keep networks current and performing at peak rates 24/7.
With VoIP, businesses can reap the rewards of seamless integration and network optimization, which improves customer service and fulfillment for new and existing clients.