Voice over Internet Protocol (VoIP) telephony is growing in popularity, but few businesses have the time and resources to research all vendor options. Although an organization may be hesitant to invest in new communication technology, putting off VoIP adoption could be costly as it saves time and money in the long run.
VoIP adoption is often intimidating for businesses that don’t know which equipment to use, which vendors have the most experience, or who to contact when things go wrong. But depending on the chosen vendor, a company can overcome the following common challenges associated with this technology.
1. Not Knowing Phone System Requirements
While business managers may have a vague idea of what their bandwidth is, they may not have optimized data connections, which can cost money. Inadequate bandwidth results in:
- Problems with poor audio quality during voice calls
- Slower connection speeds
- Calls that end abruptly
On the other hand, the company is at risk for overpaying for its current connection unless they consult with a vendor to get the right speeds.
2. Selecting Equipment and Handsets
Equipment upgrades are expensive, and training employees on how to use new technology can be time consuming. However, businesses new to Internet-enabled voice calls may not choose the right equipment. Equipment includes:
An experienced vendor is not only able to get the business set up with equipment, but can also recommend the tools needed to maximize the connection.
3. Hidden Costs
Good vendors speak to customers about the costs they should expect outside of installation, but there are some hidden costs to be aware of:
- Handsets, adapters, and other tools
- Network and information security
- Data breach expenses (in case of poor security)
- Software integration or upgrades
- Licensing for software
4. Network and Information Security
Businesses are hacked every day, and any Internet- or data-connected device is in danger of data breaches, system attacks, and more. To prevent disruption of service from hackers or even malicious insiders, businesses should ensure their communication systems have adequate network and information security and use fiber Internet connections.
5. Not Having Support After Installation
Avoid companies that do not offer proper data and voice call support after they are finished with installation. Vendors should offer support, such as data prioritization and other services, that will keep operations running efficiently throughout the term of agreement.
Is External Hosting the Right Fit?
Internet-enabled calls require hosting to support a company’s new communications system, but the business has to choose whether to host it themselves or let the vendor host it instead. Hosted VoIP may be the best solution to avoid problems with bandwidth and quality of service, and offers the following benefits:
- Installation and service are handled by a vendor
- Data connection is optimized for phone calls
- Equipment and hardware are already selected
- Data traffic is prioritized for essential business operations
Get Matched with the Right Vendor
VoIP adoption doesn’t have to be complicated. Prevent costly mistakes by hiring professional help. Look into vendors that anticipate customer needs and match those requirements with the right phone system.
Contact us for expert advice and professional installation of voice, data, and other services.